Cancellation Policy – Users
This policy sets out your cancellation rights in the transaction with Shushu Pro, under the Consumer Protection Law, 5741-1981 and its regulations. The service is sold as a distance (online) sale, as a recurring monthly subscription. To cancel or for any question: shushupro@gmail.com.
Cancellation within 14 days (distance sale)
You may cancel the transaction within 14 days of making it or of receiving the transaction-details document, whichever is later. If cancelled within this period, the amount paid will be refunded in full and without any cancellation fee, within 14 days of the cancellation.
Cancelling the monthly subscription (any time)
The subscription is an ongoing transaction that renews monthly. You may cancel at any time and without penalty, by email to shushupro@gmail.com. Cancellation takes effect at the end of the current monthly billing period — the service continues until the end of that month and does not renew thereafter, and no further charges are made. Payment for the month already paid and used is not refunded, without derogating from the 14-day right in the preceding section.
How to cancel
A cancellation request should be sent by email to shushupro@gmail.com and include your name and account details. We will confirm receipt and handle it without delay.
Special populations
A person with a disability, a senior citizen (over 65) or a new immigrant may cancel the transaction within 4 months of making it, provided the engagement included a conversation between the parties (including by electronic means), under Section 14C1 of the Consumer Protection Law. Shushu Pro may request appropriate documentation.
How refunds are made
A refund for cancellation will be made using the original payment method, within 14 days of receiving the cancellation notice.
This document is written in neutral language and applies to all genders alike.